Getting Your Order to You
We work to process and ship your order as quickly as possible. Below you’ll find information about order processing, estimated delivery times, tracking, and other important shipping details.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Processing times may be slightly longer during weekends, holidays, promotional periods, or periods of high order volume.
Once your order has shipped, you’ll receive a shipping confirmation with tracking information.
Estimated Delivery Times
Estimated delivery times after shipment:
United States & Canada: 6–11 business days
United Kingdom & Australia: 6–12 business days
Other Regions: 6–15 business days
Please note that these are estimated delivery times and do not include the 1–3 business day processing period.
Delivery times may occasionally vary due to carrier delays, weather conditions, customs processing, holidays, or other circumstances outside our control.
Track Your Order
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
You can also visit our Track Your Order page at any time to check the latest shipping updates.
Please allow some time for tracking information to update after your package has been handed over to the carrier. In some cases, tracking scans may be delayed even while the package is still moving through the delivery network.
Shipping Address
Please carefully check your shipping information before placing your order.
Customers are responsible for providing a complete and accurate delivery address, including apartment or unit numbers where applicable.
If you notice an error after placing your order, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has already shipped.
Delayed Orders
Occasionally, packages may experience delays while in transit.
If your tracking information has not updated for several days, this does not necessarily mean that the package has been lost. Carrier scans can sometimes be delayed during transit.
Please allow additional time for the tracking system to update.
If your order remains significantly delayed, contact our customer support team and we’ll help you review the situation.
Marked as Delivered but Can’t Find Your Package?
If your tracking shows Delivered but you cannot locate your package, we recommend:
Checking around your delivery location, including porches, side doors, mailrooms, parcel lockers, or other safe locations.
Checking with household members, neighbors, or building staff who may have accepted the package.
Contacting the local carrier for additional delivery information.
If you still cannot locate your order after completing these steps, please contact us and we’ll assist you further.
Multiple Packages
In some cases, items from the same order may be shipped separately.
If this happens, you may receive more than one tracking number, and the packages may arrive on different days.
Weekends & Holidays
Business days do not include weekends or public holidays.
Orders placed during weekends or holidays will begin processing on the next available business day.
Need Help?
If you have any questions about your shipment or delivery, please contact us:
Email: gunther_alix@hotmail.com
Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM EST
We aim to respond to customer inquiries within 48 hours during business days.