Contact Us
We’re Here to Help
Have a question about your order, shipping, returns, exchanges, sizing, or one of our products? Our customer support team is here to help.
Email Us
gunther_alix@hotmail.com
We aim to respond to all inquiries within 48 hours during business days.
Customer Support Hours
Monday–Friday
9:00 AM–6:00 PM EST
For Faster Assistance
Please include your full name, order number, and a brief description of your question when contacting us.
For shipping or delivery questions, please also include your tracking number if available.
If you are contacting us about a damaged, incorrect, or defective item, please attach clear photos so our team can assist you more efficiently.
Where Is My Order?
If you're checking the status of your order, we recommend visiting our Track Your Order page first for the latest tracking information.
Please note that tracking updates may occasionally take additional time to appear after a package is handed over to the carrier.
Returns & Exchanges
Need to return or exchange an item? Please review our Returns & Exchanges page for eligibility, instructions, and additional information before contacting us.
When contacting us about a return or exchange, please include your order number and the item you would like assistance with.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate your request. However, once an order has entered processing or has already shipped, changes or cancellations may no longer be possible.
Before Contacting Us
You may also find a quick answer in our FAQs, Size Guide, Shipping & Delivery, or Product Care pages.
A Quick Note
Please check your spam or junk folder if you haven't received a reply from us.
To help us respond as efficiently as possible, we recommend sending one email per inquiry rather than submitting multiple messages about the same issue.
Thank you for shopping with us. We appreciate your patience and look forward to assisting you.