Returns Made Simple
We want you to feel confident about your purchase. If something isn’t quite right, we’re here to help with returns and exchanges.
30-Day Return Window
You may request a return or exchange within 30 days of receiving your order.
To be eligible, items must be:
- Unworn and unused
- In their original condition
- Free from visible wear, stains, damage, or odors
- Returned with original packaging when applicable
Items that show signs of wear or use may not be eligible for return or exchange.
How to Start a Return or Exchange
Please contact our customer support team at:
When contacting us, please include:
- Your full name
- Order number
- Item you would like to return or exchange
- Reason for the request
- Photos, if the item is damaged, defective, or incorrect
Our team will review your request and normally respond within 3 business days with the next steps.
Please do not send items back before receiving return instructions from our support team.
Exchanges
Need a different size or style? Contact us and let us know what you would like to exchange.
Exchanges are subject to product availability. If your preferred item is unavailable, our team will help you explore another option or arrange a refund when applicable.
For the fastest option, you may also return the original item and place a new order for your preferred size or style.
Damaged or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Include your order number and clear photos of the item and packaging so we can review the issue quickly.
Once confirmed, our team will provide the appropriate solution.
Refunds
Once your return has been received and approved, your refund will be issued to your original payment method.
Please allow approximately 3–10 business days for the refund to appear, depending on your bank or payment provider.
Original processing or banking times may vary.
Items That Cannot Be Returned
Returns may not be accepted for:
- Items that have been worn, used, washed, or damaged after delivery
- Items returned outside the 30-day return period
- Items missing important original packaging or components
- Items marked as Final Sale, unless they arrived damaged or defective
Return Shipping
Return instructions will be provided by our customer support team after your request has been reviewed.
Please follow the provided instructions carefully to ensure your return can be processed correctly.
Need Help?
If you're unsure whether your item is eligible for a return or exchange, contact us before sending anything back.
Email: gunther_alix@hotmail.com
Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM EST
We aim to respond within 48 hours during business days.